To see the posting on the NCBC website, please go to this webpage: https://www.ncbcenter.org/ncbc-news/job-opening-donor-and-member-relations-manager

Status: Full-time; salaried; exempt
Salary Range: $55,000 - $65,000
Reports to: Executive Director of Development
Location: Broomall, PA

BENEFITS
• Best-in-class health insurance-medical, dental, vision-including 100 percent premium coverage and health reimbursement for out-of-pocket medical expenses for employees and covered family members
• 19 paid holidays per year, including holy days of the Catholic Church
• 20 paid vacation days per year
• Retirement plan with employer contribution
• Work environment with a commitment to employee well-being and work/life balance

HOW TO APPLY

Please email your cover letter and resume to Dr. Kevin Kelly, Executive Director of Operations and Finance, at kkelly@ncbcenter.org with the subject line "Donor and Member Relations Manager - [YOUR NAME]".

JOB SUMMARY

The Donor and Member Relations Manager will advance the mission of the NCBC by supporting the NCBC's development strategy, effectively communicating the mission and impact of the NCBC to donors and stakeholders, and supporting the NCBC's membership program.

KEY RESPONSIBILITIES

Development
• Manage the NCBC's donor stewardship program, including preparing gift acknowledgments, writing donor emails, and making phone calls-and ensuring that others in the department are doing the same
• Reach out to donors to secure meetings with the president and development staff
• Use HubSpot, our CRM, to maintain accurate and up-to-date donor records and ensure staff interactions with donors are recorded
• Conduct research to identify potential major donors and assist in developing strategies to engage and solicit support from these prospects
• Assist in the planning and execution of direct-mail and email campaigns
• Assist in the development of collateral materials (e.g., brochures, impact reports, annual report)

Memberships
• Serve as the customer service contact for individual and institutional members
• Ensure members receive their benefits via email and our member portal
• Process membership changes using our member portal and CRM

Perform other duties as assigned.

QUALIFICATIONS AND EXPERIENCE
• 3-5 years of experience in donor (or member) relationship management, sales, customer service, or similar field
• Faithful to the Magisterium of the Catholic Church and committed to the mission and values of the NCBC
• A bachelor's degree
• Experience using a CRM like HubSpot
• Experience and comfort communicating in a variety of formats (written, on the phone, and in person)

SKILLS AND ATTRIBUTES
• Excellent organizational skills
• Attention to detail, with the ability to manage multiple projects and deadlines simultaneously
• Strong written and verbal communication skills, with the ability to articulate the mission, vision, priorities, issues, and impact of the NCBC to diverse audiences
• Ability to self-motivate, work both with close direction and independently, and know when to seek help or guidance
• Ability to work collaboratively with colleagues across departments

If you are interested in working at the NCBC in the role of Donor and Member Relations Manager, we encourage you to apply for this exciting opportunity to join our dedicated team.

HIRING PROCESS
• Applications will be reviewed on a rolling basis with a goal of filling the position by 9/30. The role will remain open until filled.
• Applicants whose skills and qualifications most closely match the needs of this role will be invited to participate in interviews.
• References will be contacted at the final stage of the application process. Please provide at least 3 references with your application.
• Should you require any accommodation during the application process, please contact Dr. Kevin Kelly (see above), and we will work with you to meet your accessibility needs.

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Donor and Member Relations Manager