Triage Nurse Description
-A triage nurse at Bella Health and Wellness is a phone triage nurse that prioritizes incoming clinical patient calls and cases according to urgency and sees them through until they are completed
Roles and responsibilities:
-Triage and manage all of the patient cases that come through the clinical nurse inbox in a timely manner
-Take care of any of the patient cases that fall within Bella Health and Wellness nurse triage guidelines.
-Ensure proper documentation in chart for each patient interaction/phone triage scenario
-Manage orders and authorizations clinical inbox
-Ensure the nurse voicemail is checked routinely (about every 2 hours) and patient cases and documentation are made for each call
Clinical Resource Nurse Description
-A resource nurse at Bella Health and Wellness is a nurse that serves as a resource to patients, providers and other clinical staff to meet the daily needs of the clinic
Roles and responsibilities
-Manages any nurse visits that are scheduled (NSTs, pediatric vaccines, patient teaching on home injections, lab draws, IV therapy, ect).
-Serves as a resource to MA's and providers
-Provides education, teaching and oversite for MA's
-Resource nurse helps break others for lunch
-Resource nurse helps triage as able and helps close out clinical nurse inbox at the end of the day
-Counsels and educate patients as appropriate
Job Specific Competencies and Knowledge
-Good understanding of the Bella Mission
-Current state licensure as a registered nurse and BLS certification
-1+ years of professional nursing experience
-Must be a competent nurse with the ability to think critically and work independently
-Must be compassionate and caring
-Strong organizational and interpersonal skills
-Strong written and verbal communication skills.
